Preguntas frecuentes
PAYMENTS & ORDERS
What payment methods can I use?
What payment methods can I use?
We accept: Visa, MasterCard, American Express, Discover, Otantik Home Gift Cards, PayPal, Stripe, and Afterpay (interest-free installment plan)
Can I cancel or change my order?
Can I cancel or change my order?
Orders are processed immediately. Please contact us within 2 hours to cancel or modify, before shipping. Personalized or final-sale items are not eligible.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
¿Qué pasa si quiero hablar con alguien?
¿Qué pasa si quiero hablar con alguien?
¡Queremos hablar contigo también! Contáctenos si tiene alguna pregunta, inquietud o comentario. Nos aseguraremos de responderle dentro de las 48 horas. Sin embargo, tenga en cuenta que las consultas enviadas los viernes recibirán respuesta el lunes siguiente, pero posiblemente antes.
SHIPPING & DELIVERY
Where do you ship?
Where do you ship?
We ship across the U.S. International shipping is available to Canada. Additional international destinations are coming soon.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). Please note: shipping timelines may be impacted by national holidays.
How can I track my order?
How can I track my order?
You’ll receive tracking via email once your package ships. You can also log in to your Otantik Home account or use our “Track My Order” tool.
What if my order ships in multiple packages?
What if my order ships in multiple packages?
Items may ship separately depending on availability. You'll receive tracking numbers for each package. Total shipping charges will not exceed the applicable flat rate.
Devoluciones y reembolsos
What is your return policy?
What is your return policy?
Returns are accepted within 14 days of Receiving for unused goods with original packaging. Final sale exclusions include personalized, home fragrance, and clearance items.
How do I return or exchange?
How do I return or exchange?
To initiate a return, please contact us at info@otantik-usa.com. Items must be returned or exchanged within 14 days of the order’s ship date and must be in new, unused condition with all original packaging intact.
¿Cómo devuelvo un producto?
¿Cómo devuelvo un producto?
Los artículos deben devolverse dentro de los 30 días posteriores a la recepción de su pedido. Los artículos deben devolverse en las mismas condiciones en las que fueron recibidos, no estar usados/sin usar, tener las etiquetas aún adheridas e incluir todo el embalaje original.
¿Cuánto tiempo tomará para recibir mi reembolso?
¿Cuánto tiempo tomará para recibir mi reembolso?
Los reembolsos se procesan dentro de los 7 días posteriores a la recepción del artículo.
OTANTIK REWARDS PROGRAM
What is the Otantik Home Rewards Program?
What is the Otantik Home Rewards Program?
It’s our way of saying thank you. You’ll earn points every time you shop, refer friends, or engage with our brand — and you can redeem those points for exclusive rewards like discounts, free shipping, early access, and more.
Is there a fee to join the program?
Is there a fee to join the program?
No. It’s completely free. Just create an account to get started.
How do I join?
How do I join?
Simply create an account at otantik-usa.com. You'll be automatically enrolled in the program and begin earning points immediately.
Where can I see my points and rewards?
Where can I see my points and rewards?
Log in to your account and click on the “Rewards” tab. You’ll see your current point balance, tier level, and available rewards.